Kiakia is provided by Kiakia Limited ("Kiakia"), a private limited liability company licensed by the Corporate Affairs Commission of Nigeria to provide apps that effectively manage businesses and providing financial solutions between banks and end users such as Business owners or for personal use. You are required to read and understand these terms, as they are a binding agreement between you and Kiakia. Customers who are under eighteen (18) years of age should review these Terms of Use with a parent or guardian.
In order to use the Service, you’ll need to read and accept the following Terms and Conditions of Use Agreement (“Agreement”). By clicking the “Accept” button, you agree to be bound by this Agreement. If you do not agree to the terms and conditions in the Agreement, then unfortunately, you may not use the Service.

By registering for a Kiakia Account or Wallet or using any of the services provided on this website, you agree to comply with and to be bound by these Terms of Use, including the Privacy Policy and all rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
The Terms
These Terms, which cover your use of the Service, are an agreement between you and Kiakia. From time to time, we may make changes to the terms of this Agreement. Such changes are effective immediately when we post them on this website (the “Site”) and your continued use of the Service, following the posting, means that you agree to the changes. We also reserve the right, at our discretion, to discontinue offering the Service.

1. Definitions
The following definitions relate to these Terms of Use:
1.1. "Account" or "Wallet" is an electronic stored value account on Kiakia created for use by the customer or Agent. Credits, debits and charges are applied to this Account. The Account is primarily accessed through your mobile phone, the Kiakia online systems, and mobile applications.
1.2. "Agent" refers to any party or device, including authorized Kiakia Agents, Merchants, ATMs, connected kiosks and bank tellers that facilitate Kiakia transactions on behalf of customers.
1.3. "ATM" means automated teller machine.
1.4. "BVN" means Biometric Verification Number used by the banking industry in Nigeria and issued by a CBN approved financial institution.
1.5. "CBN" means for the Central Bank of Nigeria
1.6. "Content" means all information whether textual, visual, audio or otherwise, appearing on or available through the services.
1.7. "Credit" means the movement of funds into an Account or Wallet.
1.8. "Debit" means the movement of funds out of an Account or Wallet.
1.9. "IVR" stands for Interactive Voice Response system, the automated phone line that allows a computer to recognize voice and keypad inputs.
1.10. "Level 1 customer" refers to a new customer who provides the minimum requirement listed in [4.9] below and as defined in the CBN three tier Know Your Customer (KYC) requirements, either in a self-sign-up process or to a Kiakia agent or authorized administrative Centre.
1.11. "Level 2 customer" refers to a Kiakia user who has submitted his phone number, full name, full address and a copy of a verifiable ID card or phone number and BVN as defined in the CBN three tier KYC requirements either in a self-sign-up process or to a Kiakia agent or authorized administrative Centre.
1.12. "Level 3 customer" refers to a Kiakia user who has linked his Kiakia Account with his BVN or has linked his Kiakia Account to his bank account with one of the banking institutions licensed by CBNs and has provided all required KYC information as defined in the CBN three tier KYC requirements, either in a self-sign-up process or to a Kiakia agent or authorized administrative Centre.
1.13. "Linked Bank Account/Card" refers to the bank account or bank debit or credit card that you have linked to your Kiakia Account. This allows you to carry out transactions using funds from your bank account or bank card instead of using your Kiakia Account balance.
1.14. "Merchant" means any person or entity who offers and or accepts payment for goods or services using Kiakia.
1.15. "Mobile Payments" describes the service or process that allows customers to make and receive a variety of payments using their mobile phone, among other channels. This service is available as part of Kiakia.
1.16. "Mobile phone" means a GSM or CDMA device, which can make and receive telephone calls and send and receive SMS, among other communication options.
1.17. "NUBAN" means Nigerian Unified Banking Account Number.
1.18. "OTP" means One Time Pin, used to authorize transactions or processes.
1.19. " Kiakia” refers to the financial services, Retail Services, Accounting Services and Business General Services products offered by Kiakia, with a central feature being a Business Management Service account(s) that may be used in relation to a wide variety of services.
1.20. "PIN" means personal identification number being the secret code you choose for secure use of (and access to) your Kiakia account.
1.21. "Products" refer to Kiakia products, including person-to-person money transfer, bill payments, airtime top-up, Kiakia retail payments services or other Merchant products and services provided through Kiakia.
1.22. "Registered phone number" refers to any phone number that has been registered on Kiakia.
1.23. "Services"; any products and services provided to the customer as part of Kiakia.
1.24. " Kiakia Wallet" means an electronic stored value account on Kiakia used to perform transactions.
1.25. "Partner Service Provider:" means any person or entity that offer its services or products through Kiakia.
1.26. "Transaction Savings Wallet": An electronic stored value savings account on Kiakia, used by the customer or Agent to save, earn interest and perform typical Kiakia transactions
1.27. "SMS" or "Short Message Service" is a standard communication service on GSM phones, which is used to exchange short text messages between mobile devices.
1.28. "USSD" or "Unstructured Supplementary Service Data" is a real time messaging channel accessed from a mobile phone and allows user to interact with Kiakia.

2. The Kiakia Offering
2.1. Kiakia is a service offered by Kiakia and designed to allow you to:
2.1.1 Sign up as a customer
2.1.2. Receiving access to our broad set of products and features within Kiakia.
2.1.3. Credit an Kiakia account with cash by;
2.1.3.1. Depositing at our agent locations;
2.1.3.2. Depositing at any of our collection banks;
2.1.3.3. Transferring funds into Kiakia from a Linked Bank Account/Card;
2.1.3.4. Receiving money into Kiakia from another customer. <
2.1.4. pay or transfer money to a third party for personal reasons or as payment for physical or virtual goods or services already received or to be received in the future;
2.1.5. transfer to bank account;
2.1.6. transfer to an Kiakia Account;
2.1.7. Pay Merchants
2.1.8. Receive money from another party for personal reasons or as payment for physical or virtual goods or services already provided or to be provided in the future.
2.1.9. withdraw cash at any of our Agent locations, Kiakia or ATM;
2.2. No interest will be paid on the balance in Kiakia Accounts or Wallets unless you are subscribed to a product on Kiakia that pays interest;
2.3. Any available funds in your Kiakia Account or Wallet can be utilized. However, the use of funds in your Transaction Savings Wallet will be subject to the restrictions set out in this Term of Use.
2.4. These Terms of Use apply to all channels through which transactions may be carried out on Kiakia, including SMS; IVR; Online/Internet; Online/Mobile phone application; USSD; Kiakia Centre’s and Kiakia Agent network.
2.5. We will endeavor to notify you of additional features that may be offered on Kiakia and where necessary, the applicable means or requirements to activate any such features.

3. Opening a Kiakia Account
3.1. We strongly recommend that minors obtain consent from their parents or guardians before joining Kiakia or providing information to any third party or before sending any information about themselves to anyone over any Kiakia channel.
3.2. In order to sign up to join Kiakia, an active GSM or CDMA mobile phone subscription on any supported mobile network is required.
3.3. Customers are limited to one (1) Kiakia Account or Wallet per email. Multiple emails cannot however be linked to the same Account or Wallet.
3.4. Upon sign up each account will be assigned an Kiakia account number.
3.5. To setup your Account or Wallet, Kiakia requires your personal details including your name, phone number and BVN. You must provide complete and accurate information. Unregistered customers will not be able to receive cash to their phone number. They will also have limited use of Kiakia pending registration. Also, where an Account is opened without BVN or wrong BVN, such Account will be restricted until the BVN is provided and or updated on such Account. Kiakia is required by the CBN to verify all BVN’s collected.
3.6. By giving Kiakia you BVN, you authorize Kiakia to collect and save you data from the BVN database as part of our KYC information to fulfil regulatory requirements. All KYC data collected will be treated as confidential. You also permit us to use your BVN to monitor, prevent and detect fraudulent activities and share the same with CBN authorized BVN stakeholders, for the purpose of deterring financial fraud.
3.7. In the process of verifying your identity and BVN, Kiakia has the sole discretion to refuse any Account or Wallet opening application for a number of reasons. In addition, we reserve the reserve the right to ask you before opening an Account and at any point during your use of Kiakia for supplementary information and identification documents as well as any supporting documents that we may deem necessary.
3.8. We reserve the right to screen all individuals and businesses against applicable sanction lists and the BVN watch list database and may decline account opening applications in the event they are found to be on any of the lists.
3.9. We reserve the right to immediately suspend or withdraw an Account or Wallet if we have reasonable grounds to believe that there may be a breach of security of that Account or Wallet, we suspect unauthorised or fraudulent use of that Account or we are required by law to do so.
3.10. If a fraudulent activity is associated with the operation of your Account or Wallet, you agree that we have the right to apply restrictions to your Account and report to appropriate law enforcement agencies.

4. Adding Funding Sources to your Account
4.1. You may access the available funds in other sources asides from your Account or Wallet, customers may add Bank Accounts and cards to their Kiakia Wallet or Account.
4.2. Confirmation and authorization of your other funding sources by an OTP, 3D Secure or other authorization methods as applicable are required. Once authorized, you grant Kiakia and your bank the authority to debit your source(s) at your request or at any reoccurring schedule you have indicated. Your authorization is confirmed by Kiakia with a successful login into the Kiakia platform with your password or via use of PIN on USSD.
4.3. Once a funding source has been added to your Account or Wallet, you grant Kiakia the authority to save and store the details of your funding source.
4.4. Our information security and privacy policy will be applicable to all information stored and processed.
4.5. Upon set up and authentication of the funding sources added to your Account or Wallet, all payments processed from your Account or Wallet are deemed genuine and you shall not hold Kiakia liable as a result of any fraud, your oversight or compromise.
4.6. You will be responsible for any charges or penalties from 3rd parties or your bank that occurs as a result of any of transactions that occur on your Account or Wallet and or Transaction Wallet.
4.7. You will be responsible for managing your funding sources, in terms or additions, removals and updates e.g. expired debit cards.

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